Frequently Asked Questions
Feeds
What is the size difference between pellets, nuts and rolls?
Pellets are 3mm, nuts are 6mm and rolls are 15mm
I would like to change from my current feed to Robinwood feed, what is the best way to do this without causing digestive upset to my animals?
The key here us introducing the new food gradually, you can mix the a little of the new feed with the old feed and gradually reduce the amount of the old feed and increase the amount of the new feed.
My horse tends to lose condition over the winter months, what product do you recommend to help prevent this?
Our Conditioning Mix or Cubes are specifically designed to maintain body condition on those horses prone to losing weight.
Can I feed mixed corn to my poultry alongside their compound feed?
Yes you can but it is recommended that you only feed in small amounts ideally in the afternoon, this is because the compound feed has been rationed to provide a fully balanced diet and therefore adding mixed corn to the diet could unbalance it.
Returns & Exchanges
Can I return an item to you?
We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund a product within 28 days, provided (in the case of any non-defective products) it is in a fully resalable condition.
Can you collect an item for return?
We can offer a collection service where the item to be refunded can be collected from the delivery address. Please ensure you package up the item appropriately as we cannot accept responsibility for any damage to the item whist it is on its way back to us. If you require this service, please call our customer services team on 01706 818 448
Can I return my order to your store?
Yes, simply take your order or item into our retail shop accompanied with your original invoice/receipt and staff will be happy to help. Please ensure you enclose a copy of your order invoice and/or completed returns form with your items. Please note, the refund will be processed by our online team and will be issued to the payment method used to place the order, typically within working 7 days. You will receive an email confirmation when your refund has been processed.
Account & Ordering
I've forgotten my password?
If you have forgotten your password, click the “Forgotten password” link found on the login page. You will then be asked to enter your email address, and a new password will be sent to you. Once you have logged in with your new password, you can change your password by using the “Change password” link on your account dashboard.
I can't log into my account...
Please ensure your email and password are correct (see how to reset your password above). If for some reason you are still unable to log into your account, please give us a call on 01706 818 448 or email support@robinwoodmill.co.uk
Can I collect my order direct from Robinwood Country store?
Yes, you can collect your order from our store. Simply select click and collect at the checkout and your order will be processed ready for you before you arrive.
Can I place an order by phone?
If you are unable to place your order over the internet, you can place your order over the phone with our customer services team on 01706 818 448. Our Customer Services team are available Monday to Friday, 9:00am to 5:00pm.
What payment methods can I use?
We accept all major credit and debit cards including Visa, MasterCard, Maestro and Delta, however unfortunately we are unable to accept American Express. We are unable to accept payment by cheque, bank transfer or cash on delivery.